Privacy Policy – P999 Games Pakistan

1 Introduction

P999 games ("we", "us", "the Platform") is committed to protecting the personal information of every player who uses the p999 games platform, whether through the website at p999games.org or the p999 games mobile app. This Privacy Policy sets out clearly what data we collect, how we use it and what rights you have over your own information.

By registering an account or continuing to use the p999 games platform, you confirm that you have read and understood this Privacy Policy. It should be read together with the Terms and Conditions, which govern the overall relationship between you and p999 games.

We do not sell, rent or trade your personal data to third parties for marketing purposes. This is a firm commitment — your data is used to operate your account and improve your experience on the platform, nothing else.

2 What Personal Data We Collect

The personal data we collect falls into the following categories:

Data Category	Examples	Required?
Identity Data	Full name, date of birth, CNIC number	Yes — for account verification
Contact Data	Email address, mobile number	Yes — for account communications
Financial Data	Payment method details, transaction history, PKR amounts	Yes — for deposits and withdrawals
Technical Data	IP address, device type, browser, operating system	Collected automatically
Usage Data	Games played, session duration, wager amounts, bonus usage	Collected automatically
Communications Data	Support messages, feedback submitted to p999 games	When you contact us

We only collect data that is genuinely necessary for operating your account and delivering the services described on the platform. We do not ask for data we do not need.

3 How We Collect Your Data

Your personal data is collected through several routes:

• Registration: When you create your p999 games account, you provide your name, date of birth, email address and mobile number directly.
• Verification (KYC): When you submit identity documents — such as your CNIC — to complete verification before your first withdrawal, we collect and store those documents securely.
• Deposits and Withdrawals: When you use JazzCash, Easypaisa, Raast, IBFT bank transfer or a debit/credit card to move funds, transaction data is processed through the relevant payment provider and a record is kept on your account.
• Platform Usage: As you use the platform — navigating the game lobby, playing slots, fish games or bingo, redeeming promotions — activity data is automatically logged by our systems.
• Support Interactions: Any messages you send to the p999 games support team are stored as part of your account record.
• Cookies and tracking technologies: When you browse p999games.org, cookies and similar technologies collect certain technical and usage data. See Section 7 for full details.

4 How We Use Your Personal Data

Every piece of data we collect has a specific purpose. We do not use your data for anything beyond what is listed below:

• Account operation: To create and manage your player account, process your login, maintain your PKR balance and keep an accurate record of your activity on the platform.
• Identity verification: To confirm that you are who you say you are, that you are aged 18 or above and that you are the legitimate owner of your registered payment method before processing withdrawals.
• Payment processing: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain an accurate transaction history on your account.
• Customer support: To respond to your queries, resolve account issues and keep a record of communications for quality and dispute resolution purposes.
• Promotions and bonuses: To determine your eligibility for offers listed on the Promotions page, apply bonus credits correctly and monitor wagering requirement completion.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering and other conduct that violates the Terms and Conditions.
• Platform improvement: To analyse how players use the platform — which games are popular, where technical issues occur, how navigation can be improved — so we can make p999 games better over time.
• Legal obligations: To comply with any applicable legal or regulatory requirements that apply to the operation of the platform.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, password reset messages and, where you have opted in, information about new promotions or platform updates.

5 Sharing Your Personal Data

P999 games does not sell your personal data. We do not share your information with advertisers, data brokers or unrelated third parties. The only situations in which your data may be shared with external parties are:

• Payment providers: When you deposit or withdraw funds, the relevant transaction data is shared with your chosen payment provider — such as JazzCash, Easypaisa or your bank — to process the transaction. These providers have their own privacy policies and are responsible for data they handle on their side.
• Identity verification services: If we use a third-party KYC service to assist with document verification, the minimum necessary identity data is shared for that purpose only.
• Technology and hosting providers: The platform relies on technology infrastructure partners for hosting, security monitoring and platform operations. These partners process data strictly on our instructions and are bound by confidentiality obligations.
• Legal and regulatory requirements: If we are required by law or a lawful authority to disclose account information, we will do so to the extent required and will inform you where we are legally permitted to do so.

Any third party that handles data on behalf of p999 games is required to process that data securely, use it only for the stated purpose and not share it further without authorisation.

6 Payment Data and Financial Information

All financial transactions on p999 games are conducted in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, IBFT bank transfer or a debit or credit card, the payment details you provide are used solely to process that transaction.

P999 games does not store full card numbers or complete mobile wallet credentials on its own servers. Payment processing is handled through secure payment gateways, and only the minimum transaction reference data needed to reconcile your account balance is retained by p999 games.

Your full transaction history — deposits, withdrawals, bonus credits and wager records — is stored securely on your account and is accessible to you through the account dashboard. This history is maintained for account management and, where required, for legal record-keeping purposes.

7 Cookies and Tracking Technologies

P999 games uses cookies and similar technologies when you access p999games.org. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how the site is being used.

The types of cookies we use include:

• Essential cookies: These are required for the platform to work — keeping you logged in during a session, maintaining your preferences and ensuring secure navigation. The platform cannot function without these.
• Analytics cookies: These help us understand which pages and features are most used, how long players stay on the platform and where any technical difficulties occur. This information is used in aggregate and does not identify you personally.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to set them again every visit.

You can control cookie settings through your browser. Most modern browsers allow you to view, block or delete cookies. Note that blocking essential cookies will affect your ability to use core platform features, including logging in and accessing the game lobby.

P999 games does not use advertising or retargeting cookies to track you across third-party websites.

8 How We Protect Your Data

P999 games takes the security of your personal data seriously. The platform uses a combination of technical and operational measures to protect the information held on your account, including:

• Encryption: Data transmitted between your device and p999games.org is encrypted using industry-standard TLS (Transport Layer Security). Data stored on our servers is encrypted at rest.
• Access controls: Access to personal data within the p999 games organisation is restricted on a need-to-know basis. Staff who handle player data are trained in data handling responsibilities.
• Secure payment processing: Payment transactions are processed through secure gateways. Full payment credentials are not stored by p999 games directly.
• Monitoring: Our systems are monitored for unusual activity, attempted intrusions and security anomalies on an ongoing basis.

While we implement strong security measures, no online platform can guarantee absolute security against all threats. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details and log out of your account when using a shared device.

If you ever suspect that your account has been accessed without your permission, contact p999 games support immediately at [email protected] so we can investigate and take action.

9 How Long We Keep Your Data

P999 games retains personal data for as long as it is needed for the purposes described in this policy, or as required by applicable legal obligations. In practice this means:

• Active accounts: Your account data is retained for the full duration that your account remains active on the platform.
• Closed accounts: When an account is closed — whether at your request or due to a Terms violation — certain data including identity records and transaction history is retained for a defined period for legal, security and dispute resolution purposes.
• Financial records: Transaction records in PKR are kept for the period required under applicable financial record-keeping standards.
• Support communications: Messages exchanged with the support team are retained for a reasonable period to assist with follow-up queries and quality review.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

10 Your Rights Over Your Personal Data

You have the following rights over the personal data that p999 games holds about you:

• Right to access: You can request a copy of the personal data we hold on your account.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. For basic details like contact information, you may be able to update these directly through your account dashboard.
• Right to deletion: You can request that your personal data be deleted, subject to our legal obligations to retain certain records. If your account holds an outstanding balance, that will need to be resolved before closure and deletion can proceed.
• Right to restrict processing: In certain circumstances you can request that we limit how we use your data while a query or complaint is being resolved.
• Right to withdraw consent: Where we rely on your consent to process your data — for example for promotional communications — you can withdraw that consent at any time.

To exercise any of these rights, send a request to [email protected] with your registered account email address and a clear description of what you are requesting. We will respond within a reasonable timeframe.

11 Minors and Under-18 Policy

P999 games is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age confirmation step, and identity verification is carried out to confirm player eligibility.

If we become aware that an account has been registered by a person under 18, that account will be closed immediately, any balance will be forfeited and all associated personal data will be deleted in line with Section 9 above.

If you believe that a minor may have registered on the platform, please notify us immediately at [email protected].

12 Changes to This Privacy Policy

P999 games may update this Privacy Policy from time to time as the platform evolves, as new payment methods are added or as legal requirements change. When we do, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how we use your personal data, we will notify registered players by email or through an in-platform message. Your continued use of the platform after a policy update is published constitutes your acceptance of the revised policy.

We encourage you to check this page periodically so you are always aware of the current position on how your data is handled.

13 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way p999 games handles your personal data, please get in touch with our support team:

Email: [email protected]

Please include your registered account email address and a clear description of your query or request. We aim to respond to all privacy-related enquiries within two business days.

For general questions about the platform, deposits, withdrawals and account management, the FAQ page covers the most commonly asked questions from Pakistan players.